The Client:
The George M. Leader Family Corporation is a family owned and operated company that delivers high-quality senior living and personal care options for older persons through its network of 12 retirement communities throughout Pennsylvania and Maryland.
The Challenge:
Since launching Pennsylvania’s first personal care community in the early 1980s, the Leader family has relied on RKL to help it maintain a strong financial foundation for the corporation and its various entities. As its footprint grew and operations became increasingly complex, this family owned business needed proactive guidance across a wider range of commercial and personal financial matters.
The RKL Approach:
Echoing the Leader family’s focus on relationship-building with residents of its communities, RKL’s service to the corporation has been consistent, with the same point person – firm partner Amy Gohn Anstine – leading the engagement for more than 25 years. The strong bond between Amy and members of the Leader family means they trust her to recommend new ideas and additional RKL services that can drive even more value for the corporation and its various entities. The advent of tax reform illustrated the benefits of this longevity, as Amy’s deep familiarity with the business and its operating structure allowed firm partner Mike Eby and the RKL tax team to pinpoint benefits in the legislative and regulatory text for pass-through entities like the Leader companies.
Since the launch of its Senior Living Services Consulting Group in 2011, RKL has provided industry specific guidance to a number of Leader family communities, including the Country Meadows Nursing & Rehab Center in Bethlehem, PA. RKL’s team of well-respected senior living consultants provided compliance, reimbursement and operations guidance to the skilled nursing facility’s finance, administrative and clinical teams to help them navigate the recent wave of regulatory changes. While the Leader family’s personal care communities operate under a different set of regulations than its skilled nursing facility, the RKL senior living team took a comprehensive view of its operations and identified opportunities, such as potential revenue enhancements and cost containment strategies.
When the Country Meadows’ internal IT leaders needed support for special projects, they turned RKL’s technology consulting subsidiary. Now, RKL eSolutions serves as an on-call technology advisor to ensure the retirement communities are maximizing the data and statistics produce by its software and systems. This IT support is critical at a time when the senior living profession relies on data more heavily than ever before to quantify impact on the lives and health of its residents.
The Results:
This trusted advisor relationship built over many decades continues to grow and thrive, with the Leader family most recently availing itself of RKL’s Human Capital Management services. RKL’s experienced consultants are currently assessing Country Meadows’ people processes across a variety of critical human resources functions, including scheduling, payroll, compensation, leave administration and more. RKL’s fresh and holistic feedback on process workflows helps the Country Meadows team leverage synergies, increase efficiency and evaluate HR technology options that will benefit both the company and its employees.
Just as residents rely on Leader family communities for a variety of care and lodging options, the George M. Leader Family Corporation relies on RKL for the cutting-edge services needed to position it as a provider of choice amidst a generational surge in demand for its personal care and retirement facilities and services.
To learn more about how RKL can drive real results for your organization, send us a message or contact one of our local offices.
