The Client:
Restore Hyper Wellness (Restore) is the nation’s leading provider of proactive wellness services and the fastest-growing franchise in the country. Restore addresses the fastest growing segments of wellness, helping people in need of chronic pain management, accelerated injury recovery, improved athletic performance, enhanced immune wellness and health span longevity. With guidance from specialized experts, registered nurses, and the oversight of independent physicians, Restore is meant for both long-time fitness enthusiasts and those simply looking for the latest in health and wellness.
The Challenge:
After opening their second Restore location in Lancaster, franchise owners Andy & Michele Ayers and Mike & Angela Palumbo started to experience growing pains related to their accounting and finance function. They had plans to open four additional locations per year and knew that they couldn’t effectively manage multiple locations the way that had the first two. In order to grow, the owners knew they needed a better grasp on their business’ financial performance. The operations also lacked a dedicated human resource function to effectively manage the increasing complexity of the workforce. The Ayers and Palumbos reached out to RKL for outside accounting and HR support, so they could focus on growing their business.
The RKL Approach:
RKL met with the Restore team to learn more about their specific needs, current back-office operations and goals for continued expansion. Armed with that knowledge, RKL’s Financial Management Solutions and Human Capital Management teams collaborated on a bundled service approach that included both financial management and HR services customized for the unique needs of a franchise owner. RKL teams implemented financial management, payroll and human resource information systems; streamlined accounting processes; developed financial reporting protocols and assisted management to develop employment policies and procedures. RKL provides ongoing core accounting, CFO and HR support services, including budgeting, financial forecasting, HR compliance and workforce planning.
The Results:
With RKL handling the financial management and HR details, the Restore team is able to devote their attention to managing and growing their business. Not only is real-time financial and HR information readily available to help management make faster and more accurate decisions, Restore has access to RKL’s deep bench of experts to guide them through what is next for their business.
“Working with RKL on the financial management front has been key to our successful growth,” said Ayers. “RKL is a true partner in the sense that they do a lot of ’thinking’ for us versus simply providing financial statements. The results speak for themselves. We have been able to focus on our team and our clients leading us to be a big success story within Restore.” Backed by RKL’s accounting, finance and HR experts, the team is confident they will be able to reach their goal of opening 25 locations by the end of 2025.
To learn more about how RKL can drive real results for your organization, send us a message or contact one of our local offices.
